You’re about to join a Zoom call, record a video, or hop on a stream—and boom. Your Anker webcam is not detected and just refuses to work.
Start With the Basics: USB Ports and Cables
Anker webcams are USB-C and USB-A compatible, but a bad connection can still ruin everything.
Step 1: Unplug your webcam, wait a few seconds, and plug it back in.
This quick power cycle can fix random glitches.
Step 2: Try a different USB port (preferably USB 3.0).
Avoid using USB hubs unless they’re powered and high-quality.
Step 3: Test it on another computer.
If it works there, your PC or port is likely the issue.
Step 4: Try a different cable.
Even new ones can be faulty. Swap it out and see if the webcam shows up.
Fully Shut Down Your Computer
A proper shutdown (not just a restart) can help reset the system.
Power off your laptop or PC, wait a minute, then turn it back on. Reconnect the webcam and test it again.
Close Other Apps Using the Webcam
Apps like Zoom or Skype might still be running in the background and hogging the camera.
On Windows:
Open Task Manager → Look under “Processes” → End any video apps.
On Mac:
Open Activity Monitor → Search for video apps → Force quit anything not needed.
Make sure only one app (like Zoom or Google Meet) is using the webcam at a time.
Reinstall Problematic Apps
If your webcam isn’t working on a specific app, the issue might be on the software side.
Delete Zoom, AnkerWork, Google Meet, or whichever app you’re using.
Then reinstall the latest version directly from the official site.
Also check for Anker webcam firmware updates while you’re at it. These can often solve compatibility bugs.
Final Thoughts
Before assuming it’s broken, try these simple steps.
And if nothing helps, contact Anker support or us. We are here to help!